Why Our Service Is More Than Support
Digital transformation presents tax advisory firms with ever-new challenges. More clients, more data, more complexity – and at the same time the demand to work efficiently, transparently, and error-free.
This is precisely where Logisth.AI, a product of Xion IT Systems GmbH, comes in.
However, our software is only half the story.
From the beginning, we have not developed Logisth.AI in isolation, but together with renowned tax advisory firms such as BDO, Ecovis, and leading chartered accountants.
This collaborative partnership continues to shape us today:
- We listen.
- We think along.
- We deliver.
Logisth.AI should function the way tax advisors actually work – not the other way around.
Services
That Make the Difference
A Personal Support Team
- Submit Support Requests
- Submit Optimization Requests
- Provide Feedback on Updates
- Send Questions Directly to Our Team
We understand support not as mere troubleshooting, but as an important part of our development process.
Monthly News & Updates
To ensure our users always know what is happening at Logisth.AI, we publish:
- Monthly Update News
- New Features and Improvements
This way, firms always stay up to date and can transparently see what we are working on.
Webinars – Stay Up to Date
- New Developments
- Tips and Tricks
- Practical Use Cases
Participation is free – for prospects, beginners, and experienced users.
Employee Training
New software means change. To prevent this from becoming a time drain, we offer:
- Individual Employee Training
- Onboarding Workshops
- Refresher Training
- Team Sessions for New Features
Exclusive Power User Sessions
Several times a year, experienced Logisth.AI users, our developers, and the support team meet in an exclusive session.
This way, real practical experience flows directly into the further development of Logisth.AI.
Free Product Presentations
For firms that do not yet use Logisth.AI or wish to expand their package, we offer free product presentations – live, digital, or directly at the firm.
👉🏻 Request a Product Presentation Now
Customer feedback is our compass.
Sometimes critical, sometimes emotional – but always valuable.
Recently, we received the following message from a long-standing user that describes what we stand for:
If you can get upset, you must also be able to praise, in that spirit:
The last update was really a good move. Now, in addition to the cost center number, the cost center description has been added, which helps enormously.
You really 'listen' to what customers need and want and try to implement it as best as possible, which I find truly great.
Even if I complain the next 10 times (probably 7 times unjustifiably out of emotion), we greatly appreciate working with you! That also needs to be said...
In that spirit, please keep it up 😉
Such feedback confirms our vision:
Software is not created in meeting rooms, but in collaboration with the people who work with it daily.
Our customers value Logisth.AI not only for the technology, but for our approach:
- We take customer requests seriously.
- We maintain open dialogue.
- We develop together with the industry.
- We respond quickly, fairly, and solution-oriented.
- We work in partnership – on equal footing.
The combination of technical progress, practice-oriented development, and personal service makes Logisth.AI unique in the market.
Ready to Get to Know Logisth.AI?
Whether you are already a customer or are just getting to know Logisth.AI – we are here for you at any time.
- Contact Us
- Book a Free Product Presentation
- Register for a Webinar
- Request Training
We look forward to the exchange – and to shaping the digital future of tax advisory together.
