Digitization is changing expectations for support, customer retention and service quality faster than ever. Especially in the area of digital accounting the demands on efficiency, transparency and intelligent processes are growing. In order to be able to offer our customers even better support in the future, we visited the Service Summit 2025 on November 20–21 in Hamburg.
It is clear to us: High-quality support is a decisive factor for long-term customer satisfaction. Especially in times of comprehensive digitization, customers expect quick answers, intelligent tools and reliable services – regardless of whether it concerns support requests, digital accounting or operational questions.
For our support, this means specifically:
- Our customers should receive answers even faster.
- Complex topics such as digital accounting must be explained clearly and comprehensibly.
- Support processes must not be complicated – neither for us nor for our users.
- Transparency and clarity are the focus.
Why do we invest so much time and energy in the further development of our support? It’s very simple:
Because we want our customers to get exactly the help they need at all times.
At the Service Summit, we had the opportunity to exchange ideas intensively with providers, experts and users – exactly the right setting to find out which solutions fit our requirements and how we can turn our vision of a modern, AI-supported support system into reality.
The visit to the trade fair has inspired us, challenged us and, above all, strengthened our belief that we are on the right track.
If you would like to find out how we support companies with digitization, automation and efficient accounting:
👉 Arrange an appointment now
👉 Start your digital future with us
We look forward to the exchange!
